Clientzfeedback has come up with an extraordinary concept of automating customer experience management. This has given a leverage to any small and medium organization to quickly design customer feedback. Clentzfeedback has a repository of feedback templates and customer feedback questions from which we can choose.
To build customer relationship is the fine art and there are big challenges to bring in new customers and retain them. Customer preferences are the key to understand customer satisfaction. Top companies spends tons of dollars for Campaigns on market surveys and to get analysis done through data mining. Online market reviews are the order of the day and every company is trying to send mails and messages to get the customer interaction through online feedback mechanism. Clientzfeedback is a boon to such companies who attach prime importance to customer feedback.
Register for free and use this from our user-friendly screens. Click on ‘HELP’ and take a tour of the process. Clientzfeedback paves the way to automate such mails sent for customer feedback through API. These API can be used to integrate with any of the existing application. With simple development knowledge one can integrate customer feedback.
ClientzFeedback is a novel tool which is very handy in running email campaigns for Online Survey. This is totally dynamic and end to end flexible and scalable for the user to add question and options the way they need. The customer can map questions from different category and design templates for future use. Select template and send mail.
It would be long leap for companies if they get to the metrics of customer satisfaction developing a meaningful relationship with the customer and establishing parameters to measure customer satisfaction. Through Pie chart and Bar charts one can analyse the performance of feedback campaign. Grading of each category will help analyse.
Easy to add clients basic details. In case you have it in excel format, you can import the clients and get going. Clients are stored for repeat use for sending Feedback.
You may want to send feedback to a group of clients very often or till the campaign is complete. You can create Groups and map the clients to the group.
You can run campaign for multiple Products of the same company. You can promote your brand by projecting the Product or the brand.
You can categorise the questions with various categories and analyse the response based on category. This will be useful only for analytical purpose.
You can set options which the user may select. Each option will carry marks which indicate the grading of each response from the client for each question.
You can create question bank for future use and select question based on prescribed category for each campaign. You can create user-friendly questions.
Finally you can create a template with a campaign name. This teamplate will include a set of questions which is already mapped to options. You are ready to go.
This is where you set campaign to individual or a group of clients. You will select a group and a pre-defined template to run the campaign.
User friendly dashboards with Pie charts and bar chart will give you instant health of the feedback campaign of the product. Analytical information can be derived.